Frequently Asked Questions
Where do you deliver and is there a delivery fee?
We currently offer delivery within the city limits of Ashland, Talent, Phoenix, and Medford, Oregon. There is no delivery fee.
Do you have order minimums?
An order must contain at least one entrée (we cannot deliver a single dessert, for example), but there are no quantity requirements beyond that.
What time will my food arrive?
Our delivery window is between 1:30pm and 5:00pm.
Can my food be delivered at the same time for each of my orders?
Unfortunately not. Because our order totals and customer locations vary from day to day, we can't guarantee that your food will always arrive at the same time.
Am I supposed to wash the containers that the food comes in?
Yes. Please thoroughly wash all of your dishes to be returned. We will still run them through our commercial dish sanitizer, but it saves us a lot of scrubbing time when you wash them first.
I really want the menu item listed for Friday, but I'd like to pick it up on Tuesday. Is that possible?
No. Our food is prepared fresh on the day indicated on the menu.
I want to order the menu item listed for Tuesday, but won't be able to pick it up until Wednesday. Is it possible for you to hold it for me?
Yes, we can usually accommodate requests like this. Just send us a message before placing your order so we have advanced notice.
I am new to FWP. How do I place my first order?
When you're ready to get started, simply add the items you'd like to your cart and proceed to the checkout page. For your first order, click "Create an account" which is located below the login button. Once your account is created, you'll be able to login for quicker checkout on future orders. If you have any questions about the process, please send us a message through the contact form.
Can I buy a gift card?
Yes. We offer gift cards for our meal prep service, as well as for cooking classes. Click the Gift Card tab from the top menu to purchase. The gift card will be emailed to you, and you can forward it along to the recipient.
Where are you located?
The FWP Kitchen is located at 310 Oak Street in Ashland, next door to Snap Fitness.
Do you offer event catering?
Yes. We can cater events of all sizes. Click here to learn more.